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Clinical Education Specialist


  • Nuwellis, Inc.
  • 01/25/22
  • Elk Grove Village, IL
  • 60007
  • Full-Time
Nuwellis, Inc., formerly CHF Solutions Inc., is a medical device company dedicated to changing the lives of patients suffering from fluid overload with its Aquadex SmartFlow ultrafiltration therapy.

We are seeking a Clinical Education Specialist to support the Chicago, IL region.

This individual will provide training and education in target hospital accounts and provides support to Account Managers (sales) by assisting in launching the therapy into new accounts and supporting clinical needs of current customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide clinical education and training, through in-services and hands-on demonstration to the healthcare providers at designated customer sites.
Support Account Manager through regular contact with key stakeholders, medical and clinical specialists and technical staff.
Initiate, develop and maintain excellent rapport and relationship with hospital personnel and clinicians at assigned sites.
Gain an understanding of each customer's needs, and effectively handle objections to gain commitment by customers which results in the appropriate delivery of therapy.
Effectively work with physicians and nurses to increase therapy utilization based on best practices and support Account Managers by increasing prescriber base and expanding utilization to multiple specialties.
Provide technical device training and support for Nuwellis therapies to hospital/clinic personnel during all phases of treatment to ensure that sites are delivering therapy according to product labeling.
Provide clinical and technical support before, after, and during therapy including fielding ICON calls.
Identify barriers and develop solutions for Nuwellis therapy at site(s) that are not self-sufficient in therapy delivery according to product labeling.
Collaborate closely with nursing and physician faculty to define and maintain procedural best practices that promote positive clinical outcomes and expand adoption of Nuwellis' products and therapy as directed by the company.
Provide learned market intelligence on customer and competitor activity and communicate to the field management and commercial management teams.
Ensure the highest level of product knowledge is attained and maintained.
May assist in training new employees.
Support Account Managers by assisting with inventory control, documentation, and other activities which provide best practice therapies within an account.
Effectively communicate with field management, commercial team management and clinical study personnel on all clinical activities at assigned hospitals in support of business goals.
Provide feedback of training materials and programs as requested to Marketing team.
Ensure a thorough understanding of and adherence to any corporate or government compliance issues.
Comply with all laws and applicable Nuwellis policies and SOPs regarding the interaction with HCP's (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training.
Collaborate with internal R&D, sales, marketing, and clinical teams to provide recommendations of training needs and improvements to existing materials and programs as requested.

MINIMUM QUALIFICATIONS

Registered Nursing License.
5 years of relevant experience with 2 years of experience in a healthcare provider role.

PREFERRED QUALIFICATIONS & COMPETENCIES

B.S. Degree in Nursing or M.S. Degree in Nursing or Healthcare field.
Advanced practice nursing certification or license.
Experience in the medical device or pharmaceutical industry.
Experience in Heart Failure Unit, Heart Failure Clinic, Cardiovascular, CV Surgery, or ICU unit, Emergency Department, Pediatrics (PICU, NICU), or Dialysis unit in a hospital or clinic.
Experience collaborating with cross functional clinical partners and customers in the health care industry.
2 years of experience developing and delivering medical device training in a hospital or clinical setting.
Ability to meet vendor credentialing requirements.
Ability to identify and adapt to shifting priorities and competing demands.
Proficiency with Microsoft Office applications.
Possess a valid driver's license to operate a motor vehicle with satisfactory driving records.

PHYSICAL DEMANDS

While performing the duties of this job, the Clinical Education Specialist is frequently required to sit, stand, work and stand in procedure room, ICU, step down units and clinics for long periods of time during procedures and treatments.

WORKING ENVIRONMENT

On call duties 24 hours a day, 7 days per week, as well as after-office hours and weekends, may be required.
There is up to 50% domestic travel required.

In addition to a competitive compensation package, Nuwellis, Inc. offers a comprehensive benefit package including Medical, Dental, Vision, 401(k) Match, Life and Disability Insurance, Paid Holidays and Paid Time Off.

Equal Opportunity Employer: minority/female/disability/veteran

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2178069-575431

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