Customer Relations Specialist

POSITION PURPOSE
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

ESSENTIAL FUNCTIONS JOB SPECIFIC

Core Responsibilities
- Greet patients as they arrive and stay consistent with the companys customer service philosophy
- Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
- Data Entry into EHR systems
- Complete financial paperwork, ensuring all required forms are completed in entirety
- Verify insurance/demographic information at each visit and update if necessary
- Collect co-pays, when applicable
- Answer phone in polite and courteous manner
- Direct phone calls and messages to appropriate office staff
- Monitor waiting area to ensure timeliness of appointments
- Check providers schedule daily for additions
- Receive daily reports from MIS for information needed on patients that have upcoming appointments
- Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
- Disperse daily mail
- Ensure lobby/waiting area is clean and picked up

Other Responsibilities
- Regular attendance except as excused
- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
- Conduct self in accordance with employee manual
- Attend all training as required by company, Accreditors and Funders
- Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
- Communicate any changes/updates discovered through other means to Office Supervisor
- Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES COMPANY WIDE
- Regularly attends work except for approved absences
- Attends all training as required
- Maintain professional, champion behavior
- Provides quality customer service
- Provides services with a commitment to service excellence
- Works in a way that exhibits a commitment to personal excellence
- Team oriented and values diversity

DESIRED DEMONSTRATED KEY COMPETENCIES
- Analytical Thinking
- Change Readiness
- Collaborative Relationships
- Communication Oral
- Communication Written
- Empowers Others
- Flexible Thinking
- Leadership
- Multitasking/Planning
- Organizational/Time Management
- Teamwork

EDUCATION
- High School/GED preferred

WORK EXPERIENCE
- At least one year experience in customer service required

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

City: Columbia, MO
State: Missouri